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FAQs
Below are some of are common questions
Is the shipping free?
Yes, we offer free shipping. All orders are delivered within 7 business days, ensuring a streamlined and reliable fulfilment experience.
What if i got wrong item/parcel?
If you receive an incorrect item, please reach out to SENSILIFE customer support immediately. Our team will coordinate with logistics to validate the issue and ensure a prompt replacement or refund as applicable.
What if my parcel is lost or Stolen?
In the event your parcel is lost or stolen, SENSILIFE assumes full responsibility. If your order does not arrive within the expected delivery window, please connect with our customer support team to initiate a claim. We will coordinate with our delivery partners and ensure the matter is resolved at the earliest.
Do you provide open box delivery?
Open-box delivery is not available at this time. In the event you receive a wrong or damaged item, SENSILIFE will facilitate an exchange wherever applicable. Please note that a continuous, uncut unboxing video is mandatory for processing any exchange request.
